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NEC Univerge Blue Cloud Services - VoIP


Wherever your business operates—the office, at home, on-site—it’s important that employees are equipped with the right tools to be productive and communicate with colleagues and clients from anywhere. Equally important is ensuring a safe, productive work environment that is good for your business and great for people. Bring your teams and customers together on one of the most inclusive integrated business communications platforms and adopt digital workplace strategies to create environments that maximize employee productivity, well-being, and safety


Improve team collaboration, streamline workflows, and increase decision making speed with UNIVERGE BLUE® SHARE file sharing and backup. With direct access to the application from any device, teams can review recent files and backup documents quickly, no matter their location.

  • Real-time backup of all files, mobile photos, and videos from any device.
  • View the most current version of files and co-edit documents in real time from any device.
  • Integrates with Windows file server, Exchange® Email, Active Directory, Outlook®, Office®, and Office 365®.


With one-click video meetings, stay connected no matter where you are in the world. Go from sharing ideas to delivering work, all in one place.

  • Start a video meeting right from a messaging thread.

  • Share your screen so everyone's on the same page.

  • Manage the conversation flow with in-meeting chat.


UNIVERGE BLUE® Desktop App brings essential collaboration tools together, making teamwork easier than ever.

  • See who is available, send team chats and text messages, place and receive calls, share screens, start video calls, and manage files.
  • All from ONE application. Available as a downloadable app for PC or Mac®.
  • Integrate tightly with leading business applications with UNIVERGE BLUE EXTEND to streamline workflows and maximize employee efficiency


Do business anywhere you go with the UNIVERGE BLUE® Mobile App. It allows you to connect to team members, customers, and vendors easier than ever before.

  • Reach with a single business identity for HD VoIP calling and SMS.
  • Route calls with advanced call controls, like call flip, switch, transfer, and park.
  • Seamlessly make and receive calls via Wi‑Fi or cellular data without ever dropping a call.


A highly customizable cloud-based contact center solution

  • Improves the handling and oversight of communications through a range of agent and supervisor contact center services.
  • Highly flexible solution including easy deployment for remote / home workers.
  • Scalable from the smallest call-centric teams to large omni-channel environments.
  • Streamlines incoming inquiries from multiple channels using smart routing and delivers context to agents for optimal customer experience.
  • Enhance delivery and support of business by integrating admin and operational processes with UNIVERGE BLUE EXTEND.  


Data protection in the cloud, on-premises, and anywhere in between. UNIVERGE BLUE® BACKUP & RECOVER offers a broad set of fully integrated services to manage and protect critical proprietary information and data and is built on NEC’s award-winning server, storage, and software-defined networking technology.

  • Choice of dynamic delivery models, ranging from fully managed backup service and cloud storage by NEC to self-managed with NEC providing the on-prem and/or off-prem cloud storage
  • Secure and optimized backup and disaster recovery architecture built on NEC’s own award winning storage infrastructure, including deduplication, compression, and data verification
  • Centralized control and protection of company data which offers total control of all corporate backup data ranging from bare metal virtualized servers, to applications, databases files, and endpoints
  • Service and Support with a fully staffed Network Operations Center (NOC) to manage and support entire backup process as well as restoration assistance delivered 7x24x365

UNIVERGE BLUE MEET WEBINAR makes telling your stories easier

UNIVERGE BLUE® MEET is a fully integrated video collaboration tool that supports collaborative virtual meetings with voice, video, screen share, recording, annotation, chat, and meeting transcription with automatic notes and insights. Your employees can communicate one to one, as a group, or in company-wide conversations, all contained in one integrated application that scales across locations and devices.

  • Presenters can use video, audio, and screen sharing to market products and services to audiences anywhere.
  • We help build personal connections, engagement, and trust by simply allowing attendees to see the presenter in real-time and engage through Q&A, Emoji’s, and live Polls and more.
  • Reach a broader audience and grow your business with an easy-to-use service that connects and engages anyone, on any device, from anywhere.

For more information call Midwest Telecom today at 812.421.0111.